Q: What is a Preferred Provider Organization (PPO)?
A: A Preferred Provider Organization (PPO) is a company that contracts with healthcare providers for predetermined rates on their services in exchange for access to the company's members. Members typically have their choice of providers, but receive a higher benefit level when using PPO network providers.
Q: How can I find out if my provider is in the NovaNet network?
A: Simply click on Find A Provider to search our network.
Q: How can I get my provider into the NovaNet network?
A: Simply click on Nominate A Provider and complete the online request form.
Q: Where can I find a NovaNet directory specific to my state?
A: Simply click on Directory Download.
Q: What if I visit a provider that is not "in network?"
A: You may receive a lower level of coverage depending on your health benefit provisions. Contact your health benefit administrator for more information.
Q: Are referrals necessary?
A: In most cases, no. However, some care may require a referral or precertification before delivery. Contact your health benefit administrator for more information.